Privacy

Here you will find information about the handling of your personal data when your are visiting our website. Providing the functionality and services of our website requires that we collect personal information about you. Below we explain what information we collect, what is required, and what rights you have in relation to your information.

Family Pirhofer Martin
Herrengasse 15
39021 Laces
Italy
Phone: +39 0473 622299
E-Mail: info@jagdhof.com
VAT No.: 01278850217
CIN: IT021037A1ORHEJEJC

If you have any questions about data protection, you can always contact our data protection officer at info@jagdhof.com.

Informational use

If you use this website without providing us with any other data (for example, by registering or using the contact form), we collect technically necessary data that is automatically transmitted to our server, including:

IP address
Date and time of the request
Content of the request
Access Status / HTTP status code
Browser type
Language and version of the browser software
Operating system

This is technically necessary to show you our website. We also use the data to ensure the security and stability of our website. The legal basis for the survey is Article 6 (1) lit. f DS-GMO.

Profiling/Marketing

Hotel Jagdhof des Pirhofer Martin & Co KG with registered office at 39021 Laces, Italy, Via dei Signori 15, (hereafter: Jagdhof) undertakes to protect the personal data of the users of its online presence. The present statement has been drafted pursuant to Article 13 Regulation (EU) 2016/679 (hereafter: GDPR), in order to clarify our data protection guidelines and to explain to you how we manage your personal data, when you use our Internet sites (www.jagdhof, jointly hereafter: Website). Where applicable, the present statement also serves as your informed consent to the processing and issuing of your personal data. (Consent is only valid for persons over 16 years of age.) The information and data delivered or otherwise transferred by you concerning the use of services from Jagdhof (e.g. booking enquires, negotiation of holiday packages, issue of vouchers, newsletter registration), hereinafter Services, are processed pursuant to the provisions of the GDPR and under a commensurate duty of confidentiality.

In accordance with the provisions of the GDPR Jagdhof processes data in good faith and pursuant to the principles of legality, transparency, restriction of processing and storage period, data restriction, accuracy, completeness and confidentiality.

Controller
The personal data processed

Browsing data
Special categories of Personal Data
Data volunteered by Data Subjects

Purpose of the data processing
Legal bases, voluntary nature or necessity of the processing
Recipients of the personal data
Transfer of personal data
Storage of data
Rights of the data subjects
Amendments

1. Controller

Jagdhof is the controller, responsible for processing your personal data by means of the website. In order to receive specific information on the processing of your personal data by Jagdhof, such as the list of processors, who process data on behalf of the controller, please contact us at the following e-mail address: info@jagdhof.com

2. The personal data processed

We should like to advise you that Jagdhof processes personal data when you surf on the Internet. Personal data are identifiers, such as a name, an identification number, an online identifier or one or more factors specific to the physical, physiological, economic, cultural or social identity of the data subject, by which the data subject is identified or can be identifiable (hereinafter: personal data).
By means of the website the following personal data are processed:

a. Surfing data

In normal operation the computing systems and software processes, which ensure the correct functioning of the website collect some personal data, the transfer of which is required by the application of Internet communication protocols. This concerns data, which are not collected for the purpose of categorising data subjects, but which by virtue of their characteristics can identify a user by processing the data and comparing them to the data of third parties. These data include IP addresses or domain names of the computer used by the user to access the website, the URI (Uniform Resource Identifier) addresses of the resources accessed, the time of access, the method, by which the server was accessed, the identification number of the response given by the server (correct, error, etc.) and other parameters concerning the user's operating system and computer environment. These data are used to collect anonymous statistical information for the use of the website, to check that it is functioning correctly, to identify malfunctions and/or abuse and are erased immediately after being processed. The data may be used to check liability in the event of cyber criminal offences, which harm the website or third parties. However, with the exception of this special case, the surfing data are stored for no longer than a few days.

b. Particular categories of personal data

When you use our services, it may happen that you transfer data, which belong to the "special categories of personal data". Under Article 9 of the GDPR the processing of personal data "revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation" is prohibited. We would ask you not to transfer this kind of data, unless it is absolutely necessary. We should like to advise you that in the event that special categories of personal data are transferred without the specific consent of the data subject to the processing of those data, Jagdhof accepts no liability and no charges may be brought against them, since the data in this case were published by the data subject pursuant to Article 9 (2) (e) GDPR. If you wish to transfer the aforesaid data, it is notwithstanding necessary to issue an express consent to the processing of the special categories of personal data.

c. Personal data provided voluntarily by the data subject

When you use some of the services on the website (for example, ordering vouchers or brochures or making booking enquiries) personal data, which you transferred to Jagdhof, may be processed. In this case you yourself become the controller and accept all the legal duties and responsibilities of processing. Within this meaning you undertake to indemnify and hold Jagdhof harmless in this respect in the event that third parties lodge complaints or assert claims, including claims for compensation etc., because your personal data have been processed in breach of the applicable legal provisions. If you transfer personal data when you are using the website or process personal data in any other way you must ensure that the processing relies on an adequate legal basis pursuant to Article 6 GDPR and that the processing of the data at issue is lawful.

3. Purposes of data processing

We process your personal data (where necessary with your specific consent) for the following purposes:

Performance of the services requested by you i.e.: i) booking enquiries; ii) ordering holiday packages/vouchers; iii) registration for the newsletter;
Response to requests and assistance;
Compliance with legal, accounting or tax obligations;
Marketing purposes: On your express and specific consent to the hotels in the Dolce Vita Group the data provided may be used for the transfer of advertising and marketing material, including the periodical despatch of the newsletter and marketing surveys by automated systems (SMS, MMS, e-mail, push-mails, fax) and other means (letter post, telephone calls).

4. Legal bases, voluntary nature or necessity of the processing

The legal base for the processing of personal data for the purposes stated in Sections 3.a and 3.b is Article 6 (1) (b) GDPR, since in this case the processing is necessary to perform the services or to respond to the request from the data subject. The provision of personal data for these purposes is voluntary; however the failure to provide data makes it impossible to activate services provided by the website or to respond to requests.

The purposes for the processing referred to in Section 3.c represent legitimate processing of personal data pursuant to Article 6 (1) (c) GDPR. Once personal data have been provided in these cases processing is necessary in order to comply with legal obligations, to which Jagdhof is subject.

Pursuant to Article 6 (1) (a) GDPR the legal base for the processing for the purposes in Section 3.e is the consent of the data subject. The lack of consent to this processing purpose does not affect in the least the provision of the services.

For processing, undertaken for the purposes of direct marketing, direct sales or to perform our own market research or to send business communications on the same products or services already purchased or booked by you the controller may use e-mail addresses and postal addresses without your consent. This is admissible pursuant to Article 130 (4) Legislative Decree 196/2003 and the order of the Data Protection Authority of 19 June 2008 and within the constraints provided therein. The legal base for the processing of your data for these purposes is the legitimate interests of Jagdhof pursuant to Article 6 (1) (f) GDPR.

5. Recipients of the personal data

For the purposes referred to in Section 3 your personal data may be transferred to:

third parties, who are typically responsible for processing the data, namely: i) persons, service providers or companies, who provide assistance and advice to Jagdhof on business, management, legal, tax, financial and debt-collection issues with respect to the exercise of the services; ii) third parties, with whom there is a reciprocal relationship for the provision of the service (e.g providers of host services); iii) third parties, who are commissioned with the performance of technical maintenance work (system administrators), including maintenance of the network devices and the electronic communications networks; (in the following jointly referred to as Recipients);
facilities or authorities, to which your personal data must be reported by virtue of legal provisions or orders;
third parties, who are commissioned by Jagdhof to process the personal data as part of the provision of services and who have been placed under a duty of non-disclosure or who are subject to a legal duty of confidentiality (e.g. Jagdhof employees).
Hotels in the Dolce Vita Group (Resort Lindenhof, Feldhof, Alpiana Resort, Preidlhof Resort and Jagdhof), which are included in the DolceVita Consortium and in accordance with the internal agreement appear as joint controllers in order to be able to process requests and provide the services requested.

6. Transfer of personal data

Some of your personal data are exchanged with recipients, who may be located outside the European Economic Area. Jagdhof guarantees that these recipients process your personal data in accordance with the GDPR. In fact the transfer of data may rely on a decision on fitness, on a standard contractual clause approved by the Council of the European Union or another appropriate legal base. Further information is available on: info@jagdhof.com

7. Storage of data

The personal data processed for the purposes referred to in Sections 3.a and 3.b is stored only for the period absolutely necessary for achieving these purposes. Since the data are processed for the provision of services, in this case Jagdhof stores the personal data for the period stipulated in the statute for the protection of it own interests (Article 2946 Italian Civil Code, as amended).

The personal data processed for the purpose specified in Section 3.c are stored for as long as is provided by the specific obligation or in the applicable statutory provision.

Conversely, the personal data stored for the purposes referred to in Section 3.d are stored until the data subject withdraws his or her consent, or for a maximum period regarded as reasonable, unless consent is withdrawn.

Further information on data storage periods on the criteria for the determination of this period is available at info@jagdhof.com

8. Rights of the data subjects

Pursuant to Article 15 et seq. GDPR you have the right at any time to request information on personal data concerning you processed by Jagdhof and the right to demand that the data be rectified or erased. In addition you may object at any time to the processing and in the cases provided for in Article 18 GDPR to demand restriction of the data. In the cases provided for in Article 20 GDPR you have the right to receive the data concerning you in a structured, current and machine-readable format. This request may be made in writing to: info@jagdhof.com

In any case you have the right pursuant to Article 77 GDPR to lodge a complaint with a responsible supervisory authority (for Italy: the Data Protection Supervisor) if you believe that the processing of the personal data concerning you breaches the currently applicable legal provisions.

9. Amendments

This data protection guideline comes into force with effect from 12.07.2018. Jagdhof reserves the right to amend or to update in completely or in part the contents by virtue of the applicable provisions. Jagdhof shall publish amendments on the website as soon as these are introduced and the amendments shall apply with effect from the date of publication. Jagdhof recommends that you access this section on a regular basis, in order to check the latest version of data protection guidelines and to remain informed at all times on the data collected and the use of the same.

Use of cookies

We use cookies to facilitate and improve the use of our website. Cookies are textual information that is stored on a computer when you visit a web site through the web browser. This serves to recognize a session, for example, when permanently logging in to a website or the shopping cart function of an online shop.

Most web browsers accept cookies automatically. Saved cookies can be deleted at any time via the settings of your web browser. You can also customize the settings of your web browser so that no cookies are stored. Then not all features of our website may be available.

Contact form

On our website you can enter personal data in a contact form. If you use the contact form, we will collect and save the data you enter in the input form (e.g., last name, first name, e-mail address etc.).

Legal basis for the processing is in the case of a consent Art. 6 para. 1 lit. a DS-GMO. Your request for the preparation of a contract is Art. 6 para. 1 lit. b DS-GMO additional legal basis.

We use the data exclusively to process and answer your request.

We are members of the DolceVita Hotel association. Your personal data will be passed on exclusively to other organisations within the association for the sole purposes of service provision, and will remain exclusively within the hotel association. Your data will not be passed on to third parties outwith the consortium without your consent. The following hotels are members of the DolceVita Association:

DolceVita Hotel Alpiana Resort a Foiana
DolceVita Hotel Feldhof a Naturno
DolceVita Hotel Lindenhof a Naturno
DolceVita Hotel Preidlhof Resort a Naturno
DolceVita Hotel Jagdhof a Laces

Amministration: Consorzio DolceVita Hotels
Via San Zeno 13
39025 Naturno
Partita Iva: 02501750216

On our website you can subscribe to a newsletter. When you subscribe to the newsletter, we collect and save the information you enter in the input form (e.g., last name, first name, e-mail address). A disclosure to third parties does not occur. Subscription to the newsletter is only possible with your consent. Legal basis for processing Art. 6 para. 1 lit. a DS-GMO. We use the data exclusively for sending newsletters.

Jagdhof Club Card

This website uses KunLeiSys Guest Club Software (Jagdhof Club Card). Provider is the GASTROpoint GmbH, Pommernstraße 17, 83395 Freilassing, Germany. KunLeiSys Guest Club Software is a service that organizes and manages the guest club, offers, loyalty points, event emails and newsletter shipping.

You can register for our guest club on our website. We only use the data entered for the purpose of using the respective offer or service. The mandatory information requested during registration must be given in full. Otherwise, we will reject the registration. The processing of the data entered during registration takes place on the basis of your consent (Art. 6 (1) lit. DSGVO). You can revoke your consent at any time free of charge. You can do this via the unsubscribe link in the e-mail or via the deregistration in the guest club.

The data deposited with us by you for the purpose of the guest club will be stored by us until your cancellation and deleted after logoff and deletion of the guest club account both from our servers and from the servers of GASTROpoint GmbH.

For important changes, for example, in the scope of the offer or in the case of technically necessary changes, we use the e-mail address specified at registration or in your profile to inform you in this way. Legal retention periods remain unaffected. We have concluded a contract data processing contract with GASTROpoint GmbH and fully implement the strict requirements of the data protection authorities when using KunLeiSys guest club software.

Google Analytics

We use Google Analytics to analyze and improve the use of our website.

Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The legal basis for the processing of data with the help of Google Analytics is Art. 6 para. 1 lit. f DS-GMO. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: https://tools.google.com/dlpage/gaoptout?hl=en

We use Google Analytics with the extension "_anonymizeIp ()". This truncates the IP addresses (so-called IP masking). A reference to specific persons can thus be excluded. Google participates in the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework. Thus, even in the exceptional cases in which Google transmits personal data to the United States, an adequate level of data protection.

Google Information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001

For more information about Google's Terms of Service: https://www.google.com/analytics/terms/gb.html
For more information about Google's privacy policy: https://policies.google.com/privacy?hl=en

Google Adwords Conversion-Tracking

We use Google Adwords to display advertisements on Google and other third party websites. Conversion tracking helps us determine how successful each ad is. Our purpose is to show you advertisements of interest to you and to make our website more interesting to you. The legal basis for the processing of your data is Art. 6 para. 1 lit. f DS-GMO.

The advertising is delivered by Google via so-called "ad server". We use cookies to measure certain performance metrics, such as ads or user clicks. If you access our website via a Google ad, Google Adwords will save a cookie on your PC. These cookies usually lose their validity after 30 days and are not intended to identify you personally. This cookie will typically use the unique cookie ID, number of ad impressions per placement (Frequency), last impression (relevant to post-view conversions), and opt-out information (mark that the user does not) as analysis values more would like to be addressed) saved.

These cookies allow Google to recognize your Internet browser. If a user visits certain pages of an Adwords customer's website and the cookie stored on their computer has not yet expired, Google and the customer will be able to detect that the user clicked on the ad and was redirected to that page. Each Adwords customer is assigned a different cookie. Cookies can not be tracked via the websites of Adwords customers. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We receive only statistical evaluations provided by Google. On the basis of these evaluations, we can identify which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising material, in particular we can not identify the users on the basis of this information.

Due to the marketing tools used, your browser automatically establishes a direct connection to Google's servers. We have no influence on the scope and further use of the data collected by Google and inform you as far as we know: By including AdWords Conversion Tracking, Google receives the information that you have accessed the relevant part of our website or clicked on an ad from us to have. If you are registered with a service provided by Google, Google may associate the visit with your account. Even if you are not registered with Google or have not logged in, there is a chance that the provider will find and store your IP address.

Google participates in the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework

For more information about privacy at Google, click here:

https://policies.google.com/privacy?hl=en
https://services.google.com/sitestats/en.html

Google Adwords Remarketing

We use Google Adwords Remarketing. Through this application, you may receive advertisements from us after visiting our website on other websites. This is done by means of cookies stored in your browser, through which your usage behavior when visiting various websites is recorded and evaluated by Google. This is how Google determines your previous visit to our website. A combination of the data collected during the remarketing with your personal data, which may be stored by Google, does not occur according to Google. In particular, according to Google, pseudonymization is used in remarketing.

Yandex.Metrica

We use Yandex.Metrica to better understand the needs of our users and to optimize the offer on this website. With the help of the technology of Yandex.Metrica we get a better understanding of the experience of our users (e.g. how much time users spend on which pages, which links they click, what they like and what they don't like, etc.) and this helps us to adjust our offer to the feedback of our users. Yandex.Metrica uses cookies and other technologies to collect information about the behaviour of our users and about their end devices (especially IP address of the device (is collected and stored only in anonymous form), screen size, device type (Unique Device Identifiers), information about the browser used, location (country only), language preferred for viewing our website). Yandex.Metrica stores this information in a pseudonymous user profile. The information will not be used by Yandex.Metrica or by us to identify individual users or merged with other data about individual users. You can find more information in Yandex.Metrica Privacy Policy here.

You can object to the storage of a user profile and information about your visit to our website by Yandex.Metrica as well as the setting of Yandex.Metrica tracking cookies on other websites by clicking this opt-out link.

Social Plugins

We are currently using the following social media plug-ins: Facebook. With the help of a button, personal data is transmitted to the respective plug-in provider and stored there.

The respective plug-in provider stores the data collected about you as usage profiles and uses them for purposes of advertising, market research and / or tailor-made design of its website. Such an evaluation is carried out in particular (also for non-logged-in users) for the presentation of needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the formation of these user profiles, whereby you must contact the respective plug-in provider to exercise it. Through the plug-ins we offer you the opportunity to interact with the social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 para. 1 lit. f DS-GMO.

The data transfer takes place regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged into the plug-in provider, your data collected from us will be assigned directly to your existing account with the plug-in provider. For US providers, a transmission takes place in the US; these have become subject to the EU-US Privacy Shield: www.privacyshield.gov/EU-US-Framework

For more information on the purpose and scope of the data collection and its processing by the plug-in provider, please refer to the privacy statements of these providers provided below. There you will also find further information about your rights and settings options for the protection of your privacy:

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, United States - www.facebook.com/policy.php

Integration of YouTube Videos

We have included YouTube videos in our online offering, which are stored on www.YouTube.com and are directly playable from our website. [These are all included in the "extended privacy mode", d. H. that you do not transfer data about you as a user to YouTube if you are not playing the videos. Only when you play the videos, the data mentioned in paragraph 2 will be transmitted. We have no influence on this data transfer.]

By visiting the website, YouTube receives the information that you have accessed the corresponding sub-page of our website. In addition, log files are transmitted. This happens regardless of whether YouTube provides a user account that you are logged in to, or if there is no user account. When you're logged in to Google, your data will be assigned directly to your account. If you do not wish to associate with your profile on YouTube, you must log out before activating the button. YouTube stores your data as usage profiles and uses them for purposes of advertising, market research and / or custom design of its website. Such an evaluation is done in particular (even for users who are not logged in) to provide appropriate advertising and to inform other users of the social network about their activities on our website. You have a right to object to the creation of these User Profiles, and you must be directed to YouTube to use them.

For more information on the purpose and scope of your data collection and processing through YouTube, please refer to the Google Privacy Policy. You'll also get more information about your rights and privacy settings here: https://www.google.com/intl/en/policies/privacy

Google also processes your personal information in the US and has submitted to the US-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework.

More about Google: Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, United States

Use of Google Fonts

We use Google Fonts on our website. This allows us to integrate certain fonts into our website. These fonts are provided by Google through servers in the United States. When you visit our website, the visitor's web browser establishes a direct connection to these servers. Among other things, the IP address of the visitor is transmitted to Google and stored there. Google participates in the EU-US Privacy Shield: www.privacyshield.gov/EU-US-Framework

For more information about Google: Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA

More information about privacy at Google: https://policies.google.com/privacy?hl=en

Google Maps

We use the website of Google Maps on our website. This allows us to show you interactive maps directly on our website and allow you to conveniently use the map feature. By using Google Maps, data is transmitted to Google in the United States, i.a. Your IP address.

You can prevent the transfer of data to Google by disabling JavaScript in your browser settings. In that case, you will not be able to use Google Maps on our website.

The legal basis for the processing of your data is Art. 6 para. 1 lit. f DS-GMO. Google participates in the EU-US Privacy Shield: www.privacyshield.gov/EU-US-Framework

Information about Google:

Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, United States

For more information about Google's Terms of Service: https://www.google.com/analytics/terms/gb.html
For more information about Google's privacy policy: https://policies.google.com/privacy?hl=en
For more information about the Google Maps terms of service: https://www.google.com/intl/en_US/help/terms_maps.html

Storage time

We only process and store your data for as long as necessary for processing or compliance with legal obligations. After elimination of the processing purpose, your data will be blocked or deleted. Insofar as there are legal obligations to store data, we block or delete your data at the end of the legal storage periods.

Your rights

You have the following legal rights regarding us concerning your personal data:

Right to information
You have the right to ask for confirmation as to whether we are processing personal information concerning you. If this is the case, you have the right to access this personal data and other information, e.g. the processing purposes, the recipients and the planned duration of the storage or the criteria for determining the duration.
Right to rectification and completion
You have the right to demand the correction of incorrect data without delay. In consideration of the purposes of the processing, you have the right to demand the completion of incomplete data.
Right to cancellation ("right to be forgotten")
You have a right to erasure if processing is not required. For example, if your data is no longer necessary for its original purpose, you have revoked your privacy statement or the data has been improperly processed.
Right to restriction of processing
You have a right to restriction of processing, e.g. if you think the personal information is incorrect.
Right to data portability
You have the right to receive personal data concerning you in a structured, common and machine-readable format.
Right to object
You have the right to object to the processing of certain personal data concerning you at any time for reasons arising from your particular situation.
In the case of direct mail, you as the data subject have the right to object at any time to the processing of personal data concerning you for the purposes of such advertising; this also applies to profiling insofar as it is associated with such direct mail.
Right to revoke your data protection consent
You may withdraw your consent to the processing of your personal data at any time with future effect. However, the lawfulness of the processing carried out until the revocation is not affected.

You can also lodge a complaint with a data protection supervisory authority at any time, for example, if you believe that data processing is not in line with data protection regulations.